Free Website Content - Etiquette
Email Etiquette
In order to effeciently communicate on the Internet
it is critical to understand the unwritten rules of
email communication. Please use these tips as a guideline
to online email communication.
1.) Unless you are using encryption,
Internet E-mail is not secure.
2.) Do not use all capitals in email
exchanges, it is considered SHOUTING and is considered
rude.
3.) Keep in mind that the Internet is
international, words and humor can be perceived differently
by different cultures.
4.) When replying to messages be aware
of "cc:" field. Recipients listed in the "cc:"
field will receive a copy of the post. (The "bcc:"
field sends messages blind, meaning recipients don't
know that someone else has received a copy of the email
or been carbon copied)
5.) Use emoticons :-) or <g> to
indicate expression.
6.) When forwarding email be sure not to create a loop
in the system. In addition, be sure not to setup auto-responders
to reply to every email, or endless loops will be created.
7.) There can be costs associated with
Internet connectivity and downloading emails. Do not
send attachments that take a long time to download,
without the recipients consent.
8.) Include in the "subject"
line a heading that relates to the message body.
9.) Use 4-6 lines for your signature
line, this is an opportunity to highlight your business
or company information, but don't be ostentatious..
Mailing Lists & Newsgroup Etiquette
In order to participate in news groups, you must have
an understanding of newsgroup etiquette.
1.) Be familiar with lists/newsgroups
prior to posting, read posting.
2.) Keep in mind that newsgroups
and mailing lists are frequently archived and that posts
will be preserved.
3.) If you are replying to a message
be sure to include the text of the original message
which you are replying to. Use ">" indicators
if your mail program does not do this for you.
4.) Don't get involved in flame
wars (or material which is personal and unproductive).
5.) Keep in mind that the Internet is
international, words and humor can be perceived differently
by different cultures.
6.) Use 4-6 lines for your signature
line, this is an opportunity to highlight your business
or company information, but don't be ostentatious..
7.) When responding to a post, keep the
subject line the same, so that it will appear in the
same thread.
8.) Cross posting to multiple lists is
often prohibited. Read posting guidelines.
9.) Expect delays in moderated forums, each posting
must be approved.
10.) Anonymous
posts are unaccepted in many newsgroups.
11.) Be aware that some people use aliases
when posting to Usenet groups to avoid SPAM (unsolicited
email). Also keep in mind that anything goes on unmoderated
Usenet.
12.) Most lists don't allow for binary
attachments.
Resources -
Library of Emoticons - http://www.instant-messaging-software.com/instant-messaging-emoticons.htm
Library of Email Acronyms - http://www.email-software.org/email-acronyms.htm
Email Client Software - http://www.messaging-software.net/e-mail-client-software.htm
About the Author -
Sharon Housley manages marketing for NotePage, Inc.
http://www.notepage.net
a company specializing in alphanumeric paging, SMS and
wireless messaging software solutions. Other sites by
Sharon can be found at http://www.softwaremarketingresource.com
, and http://www.small-business-software.net
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This article may be used freely in opt-in
publications and websites, provided that the resource
box is included and the links are active. A courtesy
copy of the issue or a link to any online posting would
be greatly appreciated send an email to sharon@notepage.net
.
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